Why use a chatbot?
Customers want answers
The immediacy with which chatbots respond has seen messaging become end consumers’ preferred customer service channel globally according to Forrester.
IBM research suggests that 265 billion customer support requests are made every year and that the use of chatbots to handle simple requests will reduce customer service costs by 30%.
Chatbots improve conversion rates. In 2017, a bot deployed on the Australian Open website delivered nearly three times more ticket sales than their official ticketing platform.